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EmployNZ Tertiary Institute


EmployNZ Tertiary Institute

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New Zealand Diploma in Information Technology (Technical Support) - Level 5

Key information

Level of study:
Tuition fees:
40 weeks
Start date: 11-October-2021
EmployNZ Tertiary Institute
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Course details


Get modern hands-on IT training which will make you an asset to any business. Develop a broad understanding of the core concepts and practical skills in Information Technology, with a Technical Support focus. Learn how to provide the high standard of IT technical support demanded by today’s employment market.

You will develop your communication skills and your ability to determine the needs of customers and team members. Topics include IT Systems & Problem Solving, Networking Concepts, IT Desktop Support, and Software Development. This programme includes the opportunity to gain an internationally recognised IT certification from CompTIA (Computing Technology Industry Association).

Completing this Level 5 programme allows you to pathway into our diploma in Systems Administration. We provide hands-on practical IT training, with smaller class sizes (for more one-on-one time with your tutor), in a purpose built IT training facility.

What You’ll Learn

  • IT Systems and Problem Solving [Module 1]
  • Networking Concepts [Module 2]
  • IT Desktop Support [Module 3]
  • Software Development [Module 4]

What is the next step after this course?

This qualification provides a pathway to a specialist Level 6 IT qualification including the New Zealand Diploma in Systems Administration (Level 6) or other undergraduate qualifications.

COVID-19 Level 4: Our tutoring team will continue to work with existing students remotely. Our branches are closed until Level 2.

Entry criteria

All applicants must be at least 18 years of age. Applicants must have completed the New Zealand qualification standard NCEA level 2 equivalent in their home country. Subjects must have included English, Reading, Writing and Maths.

Applicants who have English as a second language must have an International English Language Test System (IELTS) score of 5.5 with no individual band score lower than 5.0 in a single test event (or equivalent)

All applicants will be required to complete an enrolment form and may be interviewed in person or via telephone or skype to evaluate their suitability for the programme.


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