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Wellington Institute of Technology


Wellington Institute of Technology

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New Zealand Diploma in Information Technology (Technical Support) (Level 5)

Key information

Level of study:
Tuition fees:
1 year
Start date: Expected March-2021
Wellington Institute of Technology
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Course details


Get the skills to work on a help desk, in computer servicing and technical support. Learn how to deliver great customer service. Understand PC essentials by taking a computer completely apart and putting it back together. Work on hard drive recovery, basic software development, game design and databases.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

Further study options

You can credit transfer towards the Bachelor of IT.

Entry criteria

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4)
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

IELTS score of 5.5 overall with no sub score less than 5.0; TOEFL Internet-Based Test (iBT) score of Score of 46 (with a writing score of 20); Cambridge English Test - FCE with a pass at Grade C or CAE with a score of 47; Pearson Test of English (Academic) - PToE (Academic) score of 42; New Zealand Certificate in English Language (NZCEL) - Level 4 with the Academic endorsement.


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