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Southern Institute of Technology


Southern Institute of Technology

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New Zealand Certificate in Business (First Line Management) (Level 4)

Key information

Level of study:
Tuition fees:
60 credit hours
Start date: 22-June-2020
Southern Institute of Technology
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Course details


Graduates of this qualification will be able to:

Technical knowledge and skills

Manage work flows in an operational context to achieve team objectives
Assess against agreed criteria and respond appropriately to achieve operational objectives

People skills

Motivate and involve a team to achieve the team’s objectives and contribute to the entity’s objectives.
Communicate to develop relationships with team members and stakeholders
Manage relationships within a team to sustain a productive workplace environment
Promote an inclusive environment to value diversity for positive performance for the entity

Affective skills

Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team

Business environment

Adapt leadership styles for effectiveness in different environments
Comply with internal policies, legislation and other external requirements for the entity

Course Content

  • 8495 Develop self to improve own performance in an organisation (3 credits)
  • 11099 Develop strategies for communicating in a culturally diverse workplace (4 credits)
  • 15190 Develop and implement a work plan (10 credits)
  • 27534 Develop a strategy to promote productive workplace relationships in an organisation (5 credits)
  • 27537 Demonstrate knowledge of processes for workplace resolution of employment relationship problems (4 credits)
  • 27564 Demonstrate knowledge of leadership (10 credits)
  • 29040 Manage work flows (25 credits)

Career Opportunities

To gain the technical skills and knowledge directly relevant to leading teams to achieve workplace objectives.

To provide the people and affective skills and knowledge for managing relationships within a workplace environment.

To produce dedicated, professional practitioners who hold a qualification which is well regarded by employers.

Satisfactory Completion

To satisfactorily complete the New Zealand Certificate in Business (First Line Management) (Level 4) (front line leadership) programme of study, and be awarded the New Zealand Certificate in Business (First Line Management) (Level 4) qualification the student must successfully achieve:-

  • A minimum of 60 credits in accordance with the Programme schedule for the New Zealand Certificate in Business (First Line Management) (Level 4) (front line leadership) programme of study.
  • The student will normally be expected to complete the New Zealand Certificate in Business (First Line Management) (Level 4) (front line leadership) programme of study full-time over six months or part-time over two years.

Entry criteria

Applicants for this programme of study must have access to a workplace environment where they can develop and manage work flows/plans.

School Leavers:

Applicants should be a minimum of 18 years of age, and have attained NCEA Level 3, or have evidence of similar achievement (e.g. workplace experience as set out on CV, workplace references).

Applicants over 20 years:

Applicants over the age of 20 years at time of enrolment will be considered where they can demonstrate the ability to succeed in a programme.

English Language Requirements

  • IELTS test - Academic score of 5.5 with no band score lower than 5
  • TOEFL Paper based test (pBT) – Score of 530 (with an essay score 4.5 TWE)
  • TOEFL Internet- based test (iBT) – Score of 46 (with a writing score of 20)
  • University of Cambridge ESOL Examinations – FCE or FCE for schools with a score of 162. No less than 154 in each skill.
  • Pearson Test of English (Academic) – PToE (Academic score of 42)
  • City and Guilds IESOL – B2 Communicator with a score of 42


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