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Abacus Institute of Studies

PRIVATE TRAINING ESTABLISHMENT

Abacus Institute of Studies

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New Zealand Diploma in Information Technology - Technical Support (Level 5)

Key information

Level of study:
Diploma
Tuition fees:
Duration:
1 year
Start date: 18-May-2020
Campus:
Abacus Institute of Studies
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Course details

Summary

The New Zealand Diploma in Information Technology – Technical Support (Level 5) course will provide learners with a firm foundation in Information Technology and understanding of the role, importance and the potential impact of Information and Communication Technology within diverse organizational and societal contexts.

This course provides essential knowledge and skills on features and functions of networking components, installation, configuration, support and troubleshooting of network hardware, protocols and services. The component adopts a hands-on approach to equip learners with these essential knowledge and skills.

Course Curriculum:

  • Introduction to Information Technology
  • Systems Technology
  • I.T. Helpdesk
  • Programming Basics
  • IS & OS implementation
  • Networking Fundamentals

Programme Outcome:

  • This course will provide learners with a firm foundation in Information Technology and understanding of the role, importance and the potential impact of Information and Communication Technology within diverse organizational and societal contexts.
  • This course is designed to provide hands-on experience and help students to understand how to install, build, upgrade, repair, configure, troubleshoot, optimize, diagnose and perform preventive maintenance of basic personal computer hardware and operating systems.
  • The aim of this course is to provide the learners with knowledge, skills and attitudes to resolve business and customer IT problems applying the practices and principles of helpdesk operations and service level management.
  • The aim of this course is to provide learners with the fundamental concepts and terminology of software application development and develop skills in designing and writing simple computer programs.
  • This course is designed to provide students with the knowledge and skills to carry out information system and operating system implementation effectively and efficiently as per the organizational IT support requirements.
  • This course provides essential knowledge and skills on features and functions of networking components, installation, configuration, support and troubleshooting of network hardware, protocols and services. The component adopts a hands-on approach to equip learners with these essential knowledge and skills.

Graduate career pathways

Graduates of this qualification will have the skills and knowledge to work in the IT industry in a range of entry level roles. The scope of the qualification outcomes match requirements for IT support roles.

  • Help Desk Technical Support
  • Junior Administrator Assistant
  • Network Configuration Technician
  • PC Repair Technician
  • Hardware Support Technician

Entry criteria

A candidate for admission to this programme of study shall:

  • Have attained a minimum age of 18 years; and
  • Have an English equivalent of IELTS 5.5 with no band less than 5.0; or equivalent as approved and set out in the NZQA Programme Approval and Accreditation Rules.

There are no mandatory prerequisites for this qualification. NCEA Level 2 and above or Information Technology Level 3 and above is recommended.

Course variation

18-May-2020 - Christchurch Campus

Campus:
Christchurch Campus
Tuition fees:
Duration:
1 year
Start date: 18-May-2020
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