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AGI Education Limited


AGI Education Limited

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New Zealand Diploma in Information Technology Technical Support (Level 5)

Key information

Level of study:
Tuition fees:
44 weeks
Start date: March-2021
Epsom Campus
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Course details


The New Zealand Diploma in Information Technology Technical Support constitutes an NZQA approved 120 credit Level 5 qualification. This qualification consists of nine papers in all. You need to pass in all papers to complete the qualification. The 44-week study of New Zealand Diploma in Information Technology Technical Support provides a broad and generalist understanding, knowledge and skills in computer administration, networking, software development, interaction design, database administration, information systems, IT service management, and technical and functional support, equipping learners with the soft skills and technical skills to meet the range of IT roles.

The aim of this programme is to equip learners with a broad understanding of the core concepts in Information Technology (technical support). This programme will equip the learners with skills to attain entry level roles in an IT environment or pursue further study in Information Systems/Technology. Learners will be equipped with the soft skills and technical knowledge to meet the needs of a range of IT roles. Graduates will also be able to work independently in familiar situations and also as part of a team.

Educational Pathways

Graduates can also undertake further studies in the specialised areas such as:

➢ New Zealand Diploma in Networking (Level 6)

➢ New Zealand Diploma in Systems Administration (Level 6)

➢ New Zealand Diploma in Database Administration (Level 6)

➢ New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6)

➢ New Zealand Diploma in Software Development (Level 6)

Career Outcomes

Graduates of this programme will have the skills and knowledge to gain employment in roles such as:

➢ Computer Technician

➢ Service desk

➢ Technical Support Officer

➢ Helpdesk Analyst

➢ User Experience designer

➢ User Interface designer

➢ Network Administrator (entry level)

➢ Junior Network Engineer

➢ Applications Support Analyst roles

Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty

Entry criteria

Have completed certificate in computing Level 3 or successful completion of NCEA Level 2 or 3 or Year 12 secondary schooling; or appropriate work experience in the Information Systems sector

International students will also be required to meet NZQF Programme Approval and Accreditation Rules 2013 (Appendix 2) i.e. an IELTS Academic score of 5.5, with no band score lower than 5; or the New Zealand Certificate in English Language (Academic) (Level 4).


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