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New Zealand School of Education


New Zealand School of Education

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New Zealand Diploma in IT Technical Support - Level 5

Key information

Level of study:
Tuition fees:
1 year
Start date: 22-March-2021
Auckland CBD
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Course details


Develop a broader understanding of core concepts and practical skills in IT, with a technical support focus, to better prepare you for an entry-level job in the ICT industry. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

This qualification prepares students for the following international certifications: CompTIA A+, CCNA1 and ITIL Foundation.

What you can learn

Technical Infrastructure
Gain insights into IT infrastructure concepts to guide your understanding of computer systems architecture for effective configuration and use. Concepts of single user, multi-user, and centralised operating systems are covered, along with applications and end-user computing.

Real World Technology Implementation
Adapt a wide-ranging, multidisciplinary introduction to the evolution and application of increasingly complex and powerful computer systems (and other forms of digital technology) with particular emphasis on your impact on society.

Visual Programming
Basic and intermediate knowledge of programming and database. Basic understanding of concepts and application of Object Oriented Programming techniques, the software development life-cycle, principles of software engineering, development of software solutions for business applications including file handling and graphical interface applications, concepts and organization of databases, design and creation of simple relational databases, SQL.

Hardware and App Administration
An introduction to the concepts underlying systems and application configuration and administration covering a range of application types. You will build on your SQL skills learning to create complex queries, as well as learning about DBMS system optimisation and configuration, backup and security.

Business Technologies
Develop an understanding of how information systems are used to support businesses. Learn legal, and ethical issues that impact on the provision of IT services and systems. Internet services and methods for protecting organisational data and systems together with practices for ensuring business continuity will be covered. You will also apply design principles in the creation of media and websites.

Computer Networking
How to provide knowledge and skills required to build a scalable switched and routed computer network.

IT Service Provision
Gain insights into frameworks for the processes and procedures involved in providing IT Services. You will apply these processes and procedures in troubleshooting and resolving a range of common problems.

Operating Systems
Skills and knowledge to select, install, configure and secure systems to meet organisation requirements. You will also learn about different types of operating systems, both proprietary and opensource.

Employment Opportunities

Graduates of this qualification will have the skills and knowledge to work in the IT industry in a range of entry level roles. The scope of the qualification outcomes matches requirements for IT support roles at Tier 1

  • Technical Support/Help Desk
  • Telecommunications Technician
  • Application Support Technician

Pathway Opportunities

The qualification provides a pathway to a Level 6 specialist IT qualification. This may include:

  • Diploma in IT Software Development (Level 6)*
  • NZ Diploma in Networking (Level 6)

Entry criteria

  • Open entry to students with interview
  • Preference will be given to students with qualifications in Information Technology Level 3/4 and above, and/or NCEA level 2/3 OR overseas high school certificate
  • English Requirements (International students): IELTS Academic score of 5.5 with no band less than 5.0 or other NZQA approved criteria.


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